The FastCGI process exceeded configured request timeout

PHP Installation and Configuration
#1

hello every one

Im not familiar with PHP but I have one forum in PHP code ( mybb) but the problem that suddenly doesnt work

and until now the host try to fix the problem but they dont know what to do

by the way I have to PHP scripts in website
1- the forum ( doesnt work at all )
2- and the home page PHP script ( it opens so slow )

and when I open my forum I get this message

HTTP Error 500.0 - Internal Server Error
C:\Program Files (x86)\Parallels\Plesk\Additional\PleskPHP5\php-cgi.exe - The FastCGI process exceeded configured request timeout

Detailed Error Information
Module FastCgiModule
Notification ExecuteRequestHandler
Handler Plesk_Handler_7876482786
Error Code 0x80070102
Requested URL http://7drmot.com:80/mybb/Index.php
Physical Path E:\Inetpub\vhosts\7drmot.com\httpdocs\mybb\Index.php
Logon Method Anonymous
Logon User Anonymous

I hope some one can help me at least to help the servers to fix the problem

#2

Well, it sounds like you have a loop in the PHP code that keeps calling itself and is overloading the server.
If you post the page that is causing the problem perhaps we can fix it. Most likely you have a routine or
function that keeps calling itself and is running out of memory or you have a loop that never breaks and is
just looping over and over causing the server to time-out.

Show us some code and we will look at it for you.

#3

tell me which files you want to check or I can upload all files and check what ever you want

#4

Well, after doing some research for you, I found one thing that may be causing this problem.

Do you have an ISA Firewall on your server? If so, disable it and see if it fixes it.

Another fix I found is most likely the one to try:

In this file: %WINDIR%\system32\inetsrv\fcgiext.ini

Edit it and look for this:
[PHP]
ExePath=C:\Program Files\Zend\ZendServer\bin\php-cgi.exe
EnvironmentVars=PHPRC:C:\Program Files\Zend\ZendServer\etc,PHP_FCGI_MAX_REQUESTS:10000
ActivityTimeout=30

and change to 300:
[PHP]
ExePath=C:\Program Files\Zend\ZendServer\bin\php-cgi.exe
EnvironmentVars=PHPRC:C:\Program Files\Zend\ZendServer\etc,PHP_FCGI_MAX_REQUESTS:10000
ActivityTimeout=300

Try these and let us know if any work for you! Good luck.

#5

ok but where to get all this becuse the control panel is parallels plesk panel and my experience is not so good

thanx alot

#6

Well, it would be on the server at this location:
%WINDIR%\system32\inetsrv\fcgiext.ini

Which means on the server’s Windows folder, inside system32, in inetsrv folder…

If you are on parallels Hosting system, they will have to do it for you because it is inside their servers.

Your HTTP error says it is on a local drive:
C:\Program Files (x86)\Parallels\Plesk\Additional\PleskPHP5\php-cgi.exe

But, your Details of error says it is on your E: drive:
E:\Inetpub\vhosts\7drmot.com\httpdocs\mybb\Index.php

So, my guess it is wherever you install your webserver. in the Windows folder in system32 in inetsrv folder.

If you can not find it, just do a windows search for the file: fcgiext.ini Hope that helps…

#7

I will contact the host to do this

is it better ??

#8

Well, I was not sure if you were hosting it yourself or not. Then, I saw the reference to Parallels.

They should be able to fix it for you or perhaps they have a workaround that might work.

Sorry I could not be of more help. Good luck!

#9

OK thanx I sent it to them

and I use this forum to study more about PHP

thanx alot

#10

You are welcome. Since this is really in their hands, I will mark this solved for you.
Please come back if you need some further help. Good luck!

#11

I have sent to them your tips but until now nothing changed

do you think it can be another problem ??

#12

Well, it could be a problem with your debugging modes. Hard to say. If you want to send the files to me, send me a private message and I will give you my personal email. Most likely you just have to have them change that setting for you!

#13

tell me which file you want and I will send it to you

#14

Well, the error says it’s an INTERNAL error, so usually that is a problem with the hosting company.
It also says it appears to be from the index.php file, so I guess that would be the file.
But, do not post your log in ID or Password. And, please put it inside the PHP tags above. (Helps!)

I will look at it and see if anything jumps out…

#15

I have sent it to you

maybe I will come tomorrow to contact with you

my regard

#16

Im waiting

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